![]() ![]() With haphazard totally unbelievable chat support, HOW can a company learn from the so very important insights communicated by chat and otherwise. To generate revenue, it sort of begins with business modelling and pricing strategy. A chat guy confirmed with backend that it would absolutely work. So they uninstall everything as you user Lightroom CC with two accounts. And what is there to discuss about refunding me, though I have, at least before this experience…, not intended to bother them (and my time…) with all the amounts spent on NOTHING. And who on earth endures chat for 20 hours? I just wanted to buy the right product. In this case the customer may instead be weak above to right. Because coimpanies learn from customers even when customers are very wrong. Customers are always right, including when they are very wrong. She would not sort this out, but committed to coordinate everything and make it work out. They have yet to regain my unconditional loyalty and the brand I have held in VERY high regard.,įORTUNATELY, I called Sweden. That makes ALL the difference at least as far as Adobe is concerned. We DO WANT TO SEE an effort to help customers encountering them THOUGH. Experts concur… Yours truly, forgive my bombastic statement of being such, but let's stick to the truth… SO, we can forgive bugs, and all such things. We all know software Is the most complex kind of "thing" mankind ever has "created". In fact, back in 2015 until december 2016 they unknowingly kept billing me for Adobe Stock and I have yet to claim refund for the monthly quota I only used once in December 2016, Great companies with superb products like Adobe are forgiven for Continous builds and continous feature rollout.ĬUSTOMER SUPPORT and SALES PEOPLE that do what they commit to, and KNOW WHAT THEY SELL.īy accident I came today to see that they did not refund those first two invalid subscriptions AND billed me 490 SEK for something called Adobe Stock On Denand THAT I NEVER EVEN IORDErED. I won't go into vigorous detail much more here. it is a great brand, probably a great company too). ![]() And so they billed me 2900 SEK, forgot to refund the two subscriptions that I was guided to over phone in the end (chat 6 hours first time gave, also, no real result, but I was at that point still happy somehow…. Connected to new people and suddenly disconnected with claim that I did not respond in time. I have a teacher/researcher subscription and who would like to pay 480 SEK for, said with CONSIDERABLE respect for Adobe products and so forth!, still experimental beta / feature-roll-up iand crashing iOS apps etc (partly perhaps due to the iOS 11 situation being what it is apps are not always at fault, eg iCloud Photos is still alpha-stage I am a researcher and entrepreneur in the field of software quality…, CTO, PhD, if that helps empowering my postulated facts, true as they are, and literally true whilst at large due to the situation in the software industry etc etc etc complexity, for the best tools to QA software for that matter, aside ending).Īdobe customer care and support recently is an experience that is in as great contrast as the best Lightroom high contrast preset (pitch black vs. It replaces and deletes Lightroom 6 simple just by signing in. Not during the Update process in the menu (which has a checkbox for "Leave previous versions in place"). The problem is that since the Oct 2017 introduction of Lightroom Classic CC and Lightroom CC (the new online version), every time that I sign out of my Adobe ID #1 (Perpetual) and into my Adobe ID #2 (Subscription), Adobe Creative Cloud replaces my Lightroom 6 with the new Lightroom Classic CC. So I am legally paying for and have the right to both my CC subscription apps, and to my perpetual licensed Lightroom 6 app. For Lightroom, I want to continue using Lightroom 6. So I want to use all of the CC apps except for Lightroom. If I stop my subscription at some point in the future, I don't want to be cut off from my photography, from my thousands of hours of archival corrections and ratings. With Lightroom we are building archives of all of our photography, our life's work. I got the use of the programs as I paid for them. If I ever take a year off, or retire, or whatever, not big deal. With all of the programs I am fine with the new CC applications, except for Lightroom. Under another Adobe ID (#2) I have my full CC subscription. Under one Adobe ID (#1) I own a perpetual license to Lightroom 6. This no longer works as of late October 2017:
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |